Skills

Highfield Qualifications Level 2 Award in Conflict Management (RQF)

Offered by Sandy Lu on behalf of Horizon Risk Consultancy Ltd
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Horizon Risk Consultancy Ltd are offering a one day Highfield Qualifications Level 2 Award in Conflict Management courses to community groups and volunteers. It is suitable for anyone who has a customer facing role, deals with service users or the public.

COURSE ACCREDITATION:
This qualification is awarded by Highfield Qualifications and sits on the Regulated Qualifications Framework (RQF). The qualification is also supported by Skills for Security.
Learners who successfully pass the exam will receive a recognised certificate awarded by Highfield Qualifications. 
This course runs on various dates over the year. Please contact us for recent course dates. 

TOPICS COVERED:
How communication can be used to solve problems and reduce the likelihood of conflict
The factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations
Good practice to follow after conflict situations
This course runs on various dates over the year. Please email [email protected] for recent course dates and to book the course.

Course fee: £65, No VAT to add. Course fee includes training handouts, qualification and exam fee and Highfield certificate.

Horizon Risk Consultancy Ltd is Highfield Qualifications approved Training Centre, Our Centre Number is 15280.

What is being charged?
Significantly reduced community rates apply- see T&Cs