Highfield Qualifications Level 2 Conflict Management Training
Horizon Risk Consultancy Ltd are offering Highfield Qualifications Level 2 Conflict Management courses to community groups and volunteers. It is suitable for anyone who has a customer facing role, deals with service users or the public.
This qualification is awarded by Highfield Qualifications and sits on the Regulated Qualifications Framework (RQF). The qualification is also supported by Skills for Security.
DATE AND TIME OF THE TRAINING: 18 May, 2018, 9:30am-4:30pm
TRAINING VENUE: The Jane Khalaf Fund, Med One, 10-12 Westgate, Huddersfield HD1 1NN
How communication can be used to solve problems and reduce the likelihood of conflict
The factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations
Good practice to follow after conflict situations
This qualification is assessed by a 1-hour multiple-choice test. Learners must achieve a score of at least 20 out of 30 to pass.
Course fee: £65, No VAT to add. Course fee includes training handouts, exam fee and certificate.
Horizon Risk Consultancy Ltd is Highfield Qualifications approved Training Centre, Our Centre Number is 15280.